Responsibilities
- Provide first-line technical support for hardware, software, printers, and classroom technology.
- Install, configure, and maintain Windows computers, laptops, and peripheral devices.
- Assist with the management of user accounts, passwords, and access permissions.
- Support the school’s network infrastructure, including wired and wireless connectivity.
- Assist with the setup, maintenance, and troubleshooting of audiovisual equipment for classrooms and events.
- Perform routine maintenance, software updates, and security checks on school computers.
- Help maintain IT inventory, asset records, and documentation.
- Support the deployment of new computers and technology projects.
- Manage and maintain the school’s website, including updating content, ensuring accuracy, and assisting with the implementation of new features as required.
- Respond to help desk requests in a professional and timely manner.
- Work collaboratively with the IT Manager to ensure reliable and secure technology services across the school.
- Perform other IT-related duties as assigned.
Qualifications
Required:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or completion of degree requirements before employment begins).
- Good working knowledge of Windows operating systems and Microsoft Office.
- Basic understanding of computer networking.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to prioritize tasks and work independently.
- Good command of spoken and written English.
Preferred:
- Experience supporting users in an educational environment.
- Knowledge of Active Directory, Microsoft 365, Google Workspace, networking, virtualization, or web content management.
- Experience with printers, wireless networks, audiovisual systems, basic server administration, or website management.
- Relevant IT certifications are an advantage.
Personal Qualities
- Demonstrates a commitment to supporting the mission and values of Adventist International Mission School
- Friendly and approachable.
- Patient and willing to assist users with varying levels of technical ability.
- Reliable, organized, and able to maintain confidentiality.
- Willing to learn new technologies and continually develop technical skills.
- Able to work effectively as part of a team.
